Frequently Asked Questions About The
CashPass Prepaid VISA

Q:What's the cheapest prepaid card?
A: At Your Exchange we offer a Cashpass Card with a one-time activation fee of $6.95 plus the load fee. NO monthly maintenance fee!

Q:What if I need cash for rent?
A: You can get cash off for a small fee (about 2%) at any Your Exchange. If you aren't near a Your Exchange, you can get cash out of any ATM.

Q:If I load a whole check on my card, can I avoid a cashing fee?
A: Unfortunately, we can only load cash onto the cards. We would have to cash your check first, and then load the cash on the card.

Q:Where can I get a prepaid card?
A: Here at Your Exchange! We offer the Cashpass card without an activation fee.

Q: Do you have prepaid Visa cards?
A: Our Cashpass card is a prepaid VISA. It works anywhere VISA is accepted!

Q:Can I use my Cashpass card at the gas pump?
A: Yes. Cashpass cards work at gas pumps. When you pay at the pump, your card is initially charged $70. If you do not spend the whole amount, the difference will be credited to you in 3-5 business days.

Q:How long does it take to set up a Cashpass card?
A: It only takes a couple minutes. Fill out a card with some basic personal information. Give it to one of our friendly tellers, and we'll take it from there! If you have cashed a check with us previously it is even faster!

Q:When I load money on my card, how long until it is available?
A: Your money will be available to you immediately.

Q:Will my Cashpass card have my name on it?
A: When you come in to sign up for a Cashpass card, you get an instant issue card. That way the money you load onto it is available to you right away. If you'd like, they can also send you a card with your name on it. That card arrives in the mail in 7-10 business days and has a onetime activation fee of $10.

Q: What's the difference between the instant issue card and the personalized card?
A: The only thing you can do with a personalized card that you cannot do with an instant issue card is use it to rent movies from Redbox rental kiosks. The only other difference between the cards is that the personalized card has your name on it.

Q:Where can I get a direct deposit card?
A: Get direct deposit on a Cashpass card at Your Exchange! Just let us know when you activate your card that you'll be setting up direct deposit, and we will print off a form for you to hand in to your employer.

Q: How much money can I load on my Cashpass card at one time?
A: The maximum to load at once is $5,000.00, with a maximum of $10,000.00 in one day.

Q:Should I ring up my Cashpass card as a credit card or a debit card?
A: If you swipe your Cashpass card at a store and are given the option between charging it as a credit card or a debit card, always choose credit. If you choose debit, there is a surcharge. If you choose credit, there is no charge at all.

Q:Can I set up a Cashpass card for someone else?
A: The person that is being issued the card has to be present.

Q:Can I load someone else's Cashpass card?
A: Yes. As long as you have the last eight numbers of their card number.

Q:Do I need to have the card with me to load a Cashpass card?
A: No. The card number is all that is needed.

Q: Can my parents load my card from out of town?
A: Yes, you can load the Cashpass prepaid VISA at any Western Union or Pawn America location as well.

Q: Do I have to come in to activate a Cashpass card or can I do it from home?
A: You do have to come into the store to set up a Cashpass card, but it just takes a few minutes!

Q: Is a Cashpass card as safe as my bank card?
A: Yes, Cashpass prepaid VISA are just as safe as any bank debit card. Considering that you're not compromising your bank account number, you could say it's safer.

Q: Is my Cashpass account number the same as my card number?
A: No, the card number is not your account number. If you need to know your account number, stop into any of our Your Exchange stores or call Cashpass customer service.

Q: Do I pay the load fee up front?
A: No, Cashpass deducts the load fee on their end. For instance, if you need $100.00 on your card to pay a bill, you would want to load $102.00. Then Cashpass will deduct $2.00 for the load fee, leaving you with $100.00.

Q:My Cashpass card is about to expire. What do I do?
A: Cashpass automatically sends a replacement card when yours expires. If you notice the date is coming, watch your mailbox. The card comes in a plain white envelope. If the date is near and you haven't seen a card in the mail, you can call the number on the back of the card and speak to an operator. They can verify your address and let you know if a card is on the way.

Q: Where can I get a prepaid card to rent a car?
A: Come in to Your Exchange Check Cashing and set up a Cashpass card with no activation fee!

Q: Where can I get a prepaid card to book a hotel room?
A: Come in to Your Exchange and set up a Cashpass card with no activation fee!

Q:Where can I get a prepaid card today?
A: Come on in to Your Exchange! Our Cashpass cards come with an instant issue card. It's activated, loaded, and ready to use when you leave the store.

Q:What is the charge to load money?
A: Cashpass takes out 2% of what you load on with a minimum of $2.00 and a maximum of $10.00.

Q:Is there a monthly fee?
A: No. There is only a fee to load money on or take money off, but it is minimal.

Q:Is there a certain ATM I need to use to pull money off my card?
A: No. You can use any ATM you choose. You can also go to any Your Exchange location to get any amount of cash off your card.

Q:What is the fee for taking money out at the ATM?
A: The fee is $2.00 plus the fee the ATM charges you.

Q: Can I load money at Your Exchange?
A: Yes.

Q: Can I load money through Western Union?
A: Yes.

Q:What is the minimum amount I can load?
A: There is not a minimum amount.

Q: Do I have to keep a minimum balance on my card?
A: No, you can have a zero balance if you choose.

Q: Can I have direct deposit set up on my card?
A: Yes, we can give you the information in store when the card is activated.

Q:Can I have my SSI directly deposited onto my card?
A: Yes. We can give you the information in the store when the card is activated. Otherwise, if you bring in the check, we can set up the direct deposit for you.

Q:What is the charge for direct deposit?
A: The fee is 1.5% of your check with a maximum of $10.00.

Q: Does having a Cashpass card affect my credit?
A: No, they do not report to credit agencies.

Q: Do you need to check my credit before I can obtain a card?
A: No, a credit check is not a requirement.

Q: Is there a fee to start the card?
A: Yes, there is a one-time activation fee of $6.95.

Q:Can I put my name on the card?
A: Yes. There is a $10 onetime fee to have a personalized card.

Q:Can I use my card at Redbox?
A: You can only use the personalized cards at Redbox.

Q: Can I use Cashpass to rent a car?
A: Yes.

Q: Is there a minimum balance I need on there to rent a car?
A: No, not from Cashpass but we advise you to talk to the company you are renting from to check their requirements.

Q: How long does it take to activate a card?
A: Your Exchange staff will make sure it only takes a few minutes.

Q: Do I need to fill out an application?
A: No, there is not an application process.

Q: How long does it take to get my personalized Cashpass card?
A: It takes 7-10 business days to receive your personalized card.

Q:Do I get a card when I activate the account?
A: Yes. We give you an instant issue card, which you can start using right away.

Q: Can I view my statements online?
A: Yes, Cashpass.com is available for your use.

Q: Can I receive updates to my phone about my account activity?
A: Yes, it is a simple process to set up notifications either online or through Cashpass customer service.

Q:What if I lose my Cashpass card?
A: At any Your Exchange, we can deactivate the old card for you, and set you up for a new one immediately. All funds will be transferred to the new card.

Q:Can I get direct deposit onto my Cashpass card?
A: Yes. The Cashpass card is a quick and convenient way of receiving your check immediately upon payday.

Q: Is a credit check required to obtain a cashpass card?
A: No, Cashpass does not require a credit check to obtain their card.

Q:Does Cashpass report to all 3 credit agencies?
A: No. Cashpass does not report to any credit agency.

Q:Can I charge against my cashpass card like a credit card?
A: No. The cashpass card is a prepaid MasterCard that allows you to make point of sale purchases, withdraw funds from an ATM, make reoccurring payments, shop online, and make payments online to over 5,000 billers nationwide. It does not allow you to charge purchases onto the card to be paid at a later date.

Q:Is there a daily limit to the amount of cash that I can withdraw off of the cashpass card?
A: No. We can take unlimited funds off of your Cashpass card at any Your Exchange location.

Q:Is there a daily limit to how much I can load onto my Cashpass card?
A: Yes, you are able to load no more than $10,000 onto the Cashpass card within 2 days.

Q:Can I easily transfer funds from one Cashpass account to another?
A: Yes. Card to card transfers are very simple and can be done by accessing your account online.

Q:Metabank is the bank that manages all transactions for Cashpass; does that mean that I have an account with Metabank?
A: No. Metabank simply processes the transactions for Cashpass.

Q:How much does it cost to get a Cashpass card?
A: It does not cost you anything to get a Cashpass card. There is an initial $9.95 onetime activation fee, if you are getting a personalized card.

Q:Who can I speak to if I have a problem with my Cashpass card or account?
A: You can either stop into one of four Your Exchange locations for assistance with your Cashpass card, or you may call Cashpass customer service at 1-877-766-3551. The customer service line is available Monday - Friday 7:00AM to 8:00PM and from 10:00AM to 6:00PM on Saturdays and Sundays.

Q:Do I have to wait any amount of time to access my cash once I have loaded funds onto my Cashpass card?
A: No. Your money is available immediately upon loading the card.

Q:Can I shop online or pay bills with my Cashpass card online?
A: Yes. You can both shop online and pay bills with your Cashpass card.

Q:How do I load funds onto my Cashpass card?
A: Funds can be loaded onto your card by stopping into one of our four Your Exchange locations, at Pawn America, or through Western Union. Cashpass cards can also be automatically loaded by using direct deposit.

Q:Are there different types of Cashpass cards available?
A: We only offer one type of Cashpass card. It is a percentage based card, where Cashpass will charge you 2% ($2.00 minimum and $10.00 maximum) to load money onto the card. There are no monthly fees or point of sale fees.

Q:Is there an ATM withdrawal fee associated with the cashpass card?
A: Yes. There is a $2.00 ATM fee plus the fee charged by the ATM. Your Exchange can take any amount of the card for you, as well, for about 1% of the amount needed.

Q:Am I able to get cash back from my card at a point of sale transaction?
A: Yes. You are able to get cash back during a point of sale transaction.

Q:Am I able to receive alerts on my phone of my card balance, recent purchases or card activity?
A: Yes. Cashpass offers an easy way to set up alerts on your phone so that you are immediately notified of any and all card activity. This can be accessed through the Cashpass website.

Q:What is a Cashpass Prepaid VISA?
A: The Cashpass Prepaid VISA is a prepaid VISA card. This card is accepted internationally anywhere the Debit VISA is accepted.

Q:How much does a Cashpass Prepaid VISA cost?
A: There is a one-time activation fee of $6.95.

Q:How long does it take to receive the CashPass Prepaid Debit MasterCard Card?
A: For a personalized card, it takes 7-10 business days, but you receive an instant issue in the mean time. An instant issue card will be given to you immediately.

Q: Where is the CashPass Prepaid VISA Card accepted?
A: Anywhere VISA debit cards are accepted.

Q: What is the maximum I can load onto my CashPass Prepaid VISA Card?
A: $10,000.00 in a 48 hour period.

Q:Where do I load money onto my CashPass Prepaid VISA Card?
A: All Your Exchange locations, Pawn America locations and any Western Union location.

Q:How much does it cost to load money onto my CashPass Prepaid VISA Card?
A: There is a 2% load fee with a minimum load fee of $2.00 and a maximum load fee of $10.00.

Q:How can I check the balance on my CashPass Prepaid VISA Card?
A: Either call the customer service number 1-877-766-3551 or visit www.CashPass.com. If you call between the hours of Monday-Friday 7:00AM to 8:00PM or Saturday and Sunday 10:00AM to 6:00PM, the call is FREE! You can also stop into any Your Exchange during business hours.