Western Union Frequently Asked Questions

Q: Can I send money to someone out of state?
A: Absolutely! Your Exchange Check Cashing provides Western Union for our customers. It only costs $5 to send up to $50.00 anywhere in the US!

Q: How much does it cost to send money?
A: It varies depending on where and how much you are sending.

Q: How fast does the money get to my receiver?
A: Typically there are two options. You can send it money in minutes, where the receiver can pick it up the same day, or the next day service, where the receiver can pick it up 24 hours from when you sent it.

Q: Is there a difference in price between next day and money in minutes?
A: Yes, it is cheaper to send it next day. The price varies with the country and the amount.

Q: What if someone sends me money?
A: You can pick up your Western Union at any of our four locations. We pay it out in cash!

Q: Do I need anything to receive money?
A: Yes. We need the MTCN (Money Transfer Control Number) and a valid government issued ID.

Q: Can I pick up money without an ID?
A: As long as the sender used a test question, and the clerk checked the "Pay without ID" box.

Q: Do I need to fill out a form every time?
A: If you are enrolled in the Western Union MyWU program, have sent to the person before, and it is under $1,000.00, you do not have to fill out a form.

Q: Is there a limit on how much I can send?
A: No, however, the more you send the more information we will need to complete the transfer.

Q: What do I do if I sent money but my receiver never picked it up?
A: You are able to get the money back, as long as no one picked it up. You will just need to call Western Union (1-800-325-6000) and explain the situation to them. They will refund the money to you; however they will not refund the fee.

Q: Is Western Union safe?
A: As long as you know the person you are sending to, Western Union is safe. NEVER SEND TO SOMEONE YOU HAVE NEVER MET IN PERSON. Western Union is a popular place that people use to scam you out of your money. It can be for various reasons; buying a car, buying a pet, online dating, renting a house or an apartment, etc. BE CAUTIOUS WHEN SENDING MONEY. Once the money is sent through Western Union, it is gone forever.

Q: What is a Western Union MyWU card?
A: It is a program that saves all of your information on past sends, including ones to companies. You also gain rewards points. For every $2.00 in fees, you earn 1 point.

Q: What can I get with my Western Union MyWU points?
A: You are able to get fee reductions, calling cards, or cash back!

Q: How do I redeem my Western Union MyWU points?
A: You can either call Western Union at 1-877-984-0469, or register your card online at www.westernunion.com/goldcard.

Q: Do I need anything to send money?
A: It depends on how much you are sending and where it is going to. In most cases, we just need your name, address, and phone number.

Q: How do I send money to someone far away?
A: Your Exchange offers Western Union at any of our four convenient locations.

Q: Can I receive Western Union money at Your Exchange?
A: Yes. Your Exchange Check Cashing is a payout location.

Q: How much does it cost to send money via Western Union?
A: It would depend on the place you are sending to and the amount.