Q: Can I get direct deposit onto my cashpass card?
A: Yes, the cashpass card is a quick and convenient way of receiving your check immediately upon payday.
Q: Is a credit check required to obtain a cashpass card?
A: No, Cashpass does not require a credit check to obtain their card.
Q: Does Cashpass report to all 3 credit agencies?
A: No, it does not.
Q: Can I charge against my cashpass card like a credit card?
A: No. The cashpass card is simply a pre-paid MasterCard that allows you to make point-of-sale purchases, withdraw funds from an ATM, make reoccurring payments, shop online, and
make payments online to over 5,000 billers nationwide. It does not allow you to charge purchases onto the card to be paid at a later date.
Q: Is there a daily limit to the amount of cash that I can withdraw off of the cashpass card?
A: Yes. You are able to withdraw up to $900.00 per day with your cashpass card.
Q: Is there a daily limit to how much I can load onto my cashpass card?
A: Yes, you are able to load no more than $10,000 onto the cashpass card within 2 days.
Q: Can I easily transfer funds from one cashpass account to another?
A: Yes, card-to-card transfers are very simple and can be done by accessing your account online.
Q: Zion’s Bank is the bank that manages all transactions for Cashpass; does that mean that I have an account with Zion’s Bank?
A: No, Zion’s Bank simply processes the transactions for Cashpass.
Q: How much does it cost to get a cashpass card?
A: There is an initial $9.95, one-time activation fee for the card.
Q: Who can I speak to if I have a problem with my cashpass card or account?
A: You can either stop into one of three Your-Exchange locations for assistance with your cashpass card, or you may call Cashpass customer service at 1-877-766-3551.
The customer service line is available Mon – Fri 7:00a.m. to 8:00p.m. and from 10:00a.m. to 6:00p.m. on Saturdays and Sundays.
Q: Do I have to wait any amount of time to access my cash once I have loaded funds onto my cashpass card?
A: No. Your money is available immediately upon loading the card.
Q: Can I shop online or pay bills with my cashpass card online?
A: Yes. You can both shop online and pay bills with your cashpass card.
Q: How do I load funds onto my cashpass card?
A: Funds can be loaded onto your card by stopping into one of our three Your-Exchange locations, through Pawn America, or through Western Union.
Cashpass cards can also be automatically loaded by using direct deposit.
Q: Are there different types of cashpass cards available?
A: Yes, there are two different cards to choose from. Our most popular card is the called the 2% card; it has no monthly fee associated and with this card, cashpass will withdraw 2% of
the amount loaded onto the card as their fee. We suggest this card for customers who typically load $500 or less per transaction. The second card we offer is called the 9.95 card.
this card does have a $6.95 monthly fee, but only charges a flat rate of $2.00. We suggest this card for customers who typically load $500 or more per transaction.
Q: Is there an ATM withdrawal fee associated with the cashpass card?
A: Yes, there is a $2.00 fee for each ATM withdrawal.
Q: Am I able to get cash back from my card at a point-of-sale?
A: Yes, you are able to get cash back during a point-of-sale transaction.
Q: Am I able to receive alerts on my phone of my card balance, recent purchases or card activity?
A: Yes. Cashpass offers an easy way to set up alerts on your phone so that you are immediately notified of any and all card activity.
This can be accessed through the Cashpass website at www.cashpass.com.
Q: What is a CashPass Prepaid Debit MasterCard Card?
A: The CashPass Prepaid Debit MasterCard is a prepaid MasterCard card. This card is accepted Internationally anywhere the Debit MasterCard is accepted.
Call the Spring Lake Park store with questions.
Q: How much does a CashPass Prepaid Debit MasterCard cost?
A: There is a $5.00 one time card Activation Fee.
Q: How long does it take to receive the CashPass Prepaid Debit MasterCard Card?
A: Upon successful identification verification* and approval you will receive the card in 7-10 business days.
It comes in a plain looking letter that appears to be junk mail.
Q: Where is the CashPass Prepaid Debit MasterCard Card accepted?
A: Anywhere MasterCard debit cards are accepted.
Q: What is the maximum I can load onto my CashPass Prepaid Debit MasterCard Card?
A: $10,000.00 in a 48 hour period.
Q: Where do I load money onto my CashPass Prepaid Debit MasterCard Card?
A: All CashPass locations and any Western Union location.
Q: How much does it cost to load money onto my CashPass Prepaid Debit MasterCard Card?
A: There is a 2% load fee with a minimum load fee of $2.00 and a maximum load fee of $50.00.
Q: How can I check the balance on my CashPass Prepaid Debit MasterCard Card?
A: Either call the local customer service number 1-877-766-3551 or visit www.CashPass.com.
If you call between the hours of Monday-Friday 7:00am-8:00pm or Saturday-Sunday 10:00am-6:00pm the call is FREE!
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