July 2011 Archives

Published: Wednesday, Jul. 20, 2011 - 12:55 pm

A jury has decided that a set of rare gold coins found in a bank deposit box rightfully belongs to the U.S. government.

The decision Wednesday caps an unusual civil case that combined history, coin collecting and whether the set of rare $20 "double eagles" should have ever let the U.S. Mint in 1933.

Federal prosecutors had asserted that the coins never circulated when the country went off the gold standard. Most of the batch was instead melted down.

But Joan Langbord, the daughter of a Philadelphia jeweler, said she found the 10 coins in her father's bank deposit bank after he died. She said that her father could have acquired them legally, perhaps through a trade of gold scrap.

One 1933 double eagle sold for $7.6 million in 2002.

American Banker  |  Tuesday, July 12, 2011

First it was free checking. Then it was spending rewards. Are decoupled-debit cards the next casualty of the Durbin amendment?

Tempo Payments Inc., a pioneer in the decoupled-debit card industry, claims that is the case.

Tempo currently is winding down its operations as it grapples with Durbin amendment rules it says make its decoupled-debit programs unsustainable. The San Mateo, Calif., alternative payments company is already notifying cardholders in specific programs about the decision, a process it expects to complete by year end.

Mike Grossman, Tempo's chief executive officer, specifically cited language in the Federal Reserve Board's final debit interchange rules that he said singled out decoupled-debit programs, which typically enable a consumer to link any existing checking account to a card issued by another bank.

"We're a casualty of the Durbin amendment," Grossman said in an interview. "Our business model depended on ... debit interchange. Even though the bank with which we work has less than $10 billion in assets, we're not able to take advantage of the exemption that's in the Durbin amendment, because of the Fed's rules."

Analysts acknowledged that the Fed's final rules, issued June 29, may have ensured the demise of some decoupled-debit programs, but they noted the product has had a bumpy rode over the last several years. Large issuers such as Capital One Financial Corp. and HSBC Holdings PLC, an early Tempo backer, dipped their toes in the water with their own products but scrapped them or scaled them back after consumers balked and the financial crisis hit.

Still, Grossman said, Tempo in the past two years had started to hit its stride, pushing a business model that centered on forming partnerships with retailers such as convenience store operators QuikTrip Corp. and Sheetz Inc., and non-profit organizations.

A spokesman for QuikTrip said the Tulsa, Ok., convenience store chain's decoupled-debit program was ending Friday. The card allowed customers to earn a 5-cent-per-gallon discount on gasoline purchases during the first 90 days of signing up and then 2 cents for every gallon after that.

"Our logic was fairly simple," said Mike Thornbrugh, a spokesman for QuikTrip. "We would prefer to give the money that we [would have had] to pay on interchange fees back the customer directly on a discount on gasoline."

Even as Tempo blamed the new interchange rules for its decision to shut down, another decoupled-debit company, National Payment Card Association, said the regulation would be a major boon to its business, which currently routes transactions over the automated clearing house network, thereby lowering acceptance costs for merchants, which had lobbied for lower debit card interchange.

"Decoupled debit is not dead," said Joe Randazza, the chief executive of National Payment Card Association in Coconut Creek, Fla.

The divergent response to the Durbin amendment is partly due to the companies' business models.

In its current iteration, Tempo, which started out several years ago as Debitman Card Inc., relies on existing debit interchange rates, which have cost merchants an average of 44 cents per transaction, according to the Fed.

Its customers' transactions are routed over either MasterCard Inc.'s or Discover Financial Services' payment networks. The transactions are authorized by Tempo in close conjunction with its bank issuer partner, Fishback Financial Corp.'s First Bank and Trust. But because Tempo relies on First Bank and Trust to settle transactions from the deposit accounts that customers link to their decoupled cards using the ACH network, costs are lower for Tempo.

Tempo is able to take the money it saves using ACH as the settlement vehicle and share it with its co-branded merchant partners, which in turn can use it to provide customers with discounts and other rewards for using the cards.

The Durbin amendment, named after its proponent, Sen. Richard Durbin, D-Ill., was included in the Dodd-Frank Act and instructed the Fed to set interchange rates that are "reasonable and proportional" to the costs that issuers incur.

Last month the Fed released its final rules for implementing the provisions, set a cap that on average will be about 24 cents per transaction. While better than the 12-cent cap that the Fed initially proposed in December in its preliminary rules, the final rate is not enough to fund Tempo's business model, Grossman said. "It becomes very difficult to fund a compelling reward, and from a merchant perspective, the economic value is somewhat diminished." The Durbin amendment does include exemptions for certain types of card issuers and products, including banks with less than $10 billion in assets and prepaid cards that meet certain requirements.

First Bank and Trust, the company that issues Tempo's debit cards, has less than $10 billion in assets but does not qualify for the small-issuer exemption because of specific requirements the Fed included in its final rules. The Fed wrote that an issuer for purposes of the exemption is the entity "holding the asset account that is debited through an electronic debit transaction."

First Bank and Trust does not hold the checking accounts. Rather, consumers link accounts from other banks.

In a footnote to the rules on the small-issuer exemption, the Fed also reiterated that guidance it gave in its prelimary rules, which is that "an issuer of decoupled debit cards, which is not the institution holding the consumer's asset account from which funds are debited when the card is used, would not qualify for the exemption ... regardless of the issuer's asset size."

"You can argue about whether they had a viable business proposition anyway, but I would say that it would appear that the Durbin amendment put the final nail in the coffin of decoupled debit and Tempo," said Eric Grover, a principal with the payments consulting firm Intrepid Ventures.

Randazza, however, welcomes the amendment, which he says would make National Payment Card Association a more compelling option for merchants. His reasoning is that his company already charges an average of 15 cents per transaction. If banks take steps to curb consumers from using debit cards and steer them towards credit cards, which have higher transaction rates than debit cards, merchants will have a bigger incentive to push proprietary payments products that have cheaper rates.

"Since 2004 we really have been swipe-fee reform," Randazza said. "We've always been the 15-cent transaction model and we're able to make a fair and reasonable profit at that 15-cent model."

Unlike Tempo, National Payment Card Association's cards have not been equipped with a card network logo, which means they can only be used at the specific merchant offering a card program through the company. Randazza said the company plans to add two PIN debit networks to its cards, including Discover's Pulse network, later this year. Tempo's cards have either been equipped to run over either MasterCard or Discover, which means that in addition to merchant partner locations the cards can also be used at other merchants that accept MasterCard or Discover. That is also part of the reason for the difference in pricing between the two companies.

The unbanks

| No Comments | No TrackBacks

Investors and consumers alike could reap the benefits as more and more start-ups step into what used to be the exclusive domain of traditional financial companies

At PerkStreet's downtown headquarters, a dozen employees - mostly twentysomethings in jeans and sneakers - are chatting or pecking at laptops in a few rooms surrounded by blond Ikea furniture and green partitions.

As at many tech start-ups, workers are paid partly with stock options. There's no dress code. Notes about what each worker is doing are scribbled on glass panels on one of the walls.

But PerkStreet isn't developing a new video game or social networking site.

Instead, it's marketing checking accounts, competing with financial giants such as Bank of America, Citibank, and Wells Fargo. The company, founded three years ago as PerkStreet Financial Inc., has already attracted tens of thousands of customers by offering a debit card with the highest cash-back rewards in the country.

PerkStreet is one of many companies in Boston and nationwide using technology to reinvent financial services. Call it Finance 2.0. Call it fin-tech - short for financial technology. Whatever you call it, the sector is exploding.

Last year alone, venture capitalists invested $834 million in scores of US financial technology firms, up nearly a third since 2008, according to CB Insights, a New York information services firm. So far this year, venture capitalists are on pace to pour more than $1.4 billion into this industry, up 75 percent from last year.

In Massachusetts, financial start-ups have collected more than $78 million in 16 deals since 2008. "Financial technology is exploding with 2011 already poised to be a breakout year,'' said CB Insights chief executive Anand Sanwal.

For consumer, it could mean more options than ever for banking and investments. Some companies are marketing products directly to consumers; others are developing technologies to allow financial institutions to offer new services, such as mobile payments.

Industry executives say a number of factors are driving this growth. First, consumers are increasingly comfortable with online financial transactions. The spread of smartphones and other mobile devices has created new ways to conduct business. And many customers are dissatisfied with traditional financial institutions.

"It looks like an area that can be disrupted,'' said Eric Mattson, chief executive of the Finovate Group, which runs a conference dedicated to financial technology start-ups.

Financial tech firms are focused on everything from banking to investing to digital payments. For instance, Square Inc., launched by Twitter cofounder Jack Dorsey, is offering a free app and thumb-size credit card scanner that plugs into a smartphone or iPad, allowing almost anyone to accept credit card payments.

The San Francisco company pockets 2.75 percent of every transaction.

Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection therewith.

SOURCE Reportlinker

NEW YORK, July 11, 2011 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Underbanked and Unbanked Consumers in the U.S.: Successfully Targeting Consumers of Alternative Financial Services

http://www.reportlinker.com/p0569844/Underbanked-and-Unbanked-Consumers-in-the-US-Successfully-Targeting-Consumers-of-Alternative-Financial-Services.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Credit_and_Loan

Underbanked and Unbanked Consumers in the U.S. provides market size, industry and product revenue forecasts and analyzes the legislative and regulatory challenges driving the growth of alternative financial services (AFS). Increasingly, these products are seen as a viable alternative to banks by the 26% of U.S. households that are underbanked or unbanked.

This report analyzes the retail financial services activities and the macro and micro economic trends that have resulted in the percentage of households that are unbanked to rise for the first time since the Federal government began tracking consumer banking relationships. It also provides detailed demographic portraits of both underbanked and unbanked consumers while diving deeply into their financial behaviors and consumer psychographics. These consumers, buffeted by both the economy and the profit maximization strategies of retail banks, have been prime targets of non-traditional financial services providers offering transparent pricing, convenient retail locations and bespoke products that can be used according to the consumers' needs and preferences.

The report examines the efforts of banks and non-banks to market to underbanked and unbanked consumers and provides analysis of AFS pure-play and retailer product introductions, feature enhancements and pricing strategies.

The report also delves deeply into AFS initiatives in international markets and focuses on the technologies, new products, marketing and branch-level strategies realizing success abroad and transforming vendors and institutions into must-knowns to U.S. bank executives, AFS strategists and industry regulators.

Underbanked and Unbanked Consumers in the U.S. presents historical data and 5-year revenue forecasts for the alternative financial services market and each major AFS product: Prepaid cards, remittances, money orders, check cashing and payday lending. We anticipate those revenues increasing from $338 billion in 2010 to $520 billion in 2015.

Chapter 1: Executive Summary

Scope and Methodology

Report Methodology

Characteristics of Underbanked and Unbanked Consumers

Who Are the Unbanked?

Which Unbanked Households Can Become Banked?

Why Don't Unbanked Have a Bank Account?

The Growing Ranks of the Unbanked

Who Are the Underbanked?

Spotting the Underbanked

Baby Boomers and Seniors Heavily Represented Among Underbanked

Alternative Financial Services Products Used by Underbanked

Banking Industry Trends Drove the Growth in the Number of Underbanked Households?

State of the Economy Is Growing the Ranks of the Underbanked

Economic Pressures on Working Americans Have Increased

Long-Term Unemployment

Health Insurance Costs Are Rising

Bankruptcy

Foreclosures

Declining Real Incomes

Number of Americans Living Paycheck-to-Paycheck Increases 53%

The Overall U.S. Economy - 2011 and Beyond

Banks Targeting the Underbanked/Unbanked

Products Banks Can Market to Underbanked and Unbanked Consumers

BB&T Links Its Physical Footprint With Prepaid Card

Large U.S. Retail Banks Offer More Locations than Retailers

Banks Tackle Small Dollar Loans

Even in Programs Targeting Underbanked or Unbanked, Bankers Determined to Build Traditional Banking Relationships with Participants

Serving Underbanked Consumer While Hitting Fee Income Generation Targets

Regulatory Changes Increase Banks' Pressure on Fee Income

How Banks Became Dependent on Fee Income From Retail Customers

Overdraft Fee Income - Yesterday's Cash Cow

Growth of Overdraft Fee Income Spurred Consumer Dissatisfaction With Banks and Banking Industry

Bank of America Adds High Checking Account Service Charges and Fees to Use Bank Tellers

Chase Bank Adds Service Charges for Low-Income Customers and Those Who Are Not Active Debit Card Users

Citibank Keeps Free Checking for Customers Who Perform 5 Types of Transactions a Month

Consumers Are Opting Out of Overdraft Protection

Debit Card Rewards Programs Are Vanishing

Savings Strategies of Underbanked

Prize-Linked Savings

Consumer Interest in PLS Accounts

Why Would PLS Accounts Be Attractive to Banks?

Barriers to Widespread Deployment of PLS

What If Consumer Savings Were Prioritized?

Michigan Credit Unions Partner to Offer PLS

How Successful Are the Michigan Programs in Growing Savings?

Can Banks Offer the Products Unbanked and Underbanked Consumers Want?

Cashing Payroll Checks Is Important to the 27% of Employees Not Using Direct Deposit

Bill Payment

Alternative Financial Services

Introduction

Check Cashing

Checks Still a Popular Choice on Payday

Ace Cash Express

Ace Cash's New Partnerships and New Services

Dollar Financial

Chexar - Bring Check Cashing to Small Retailers

Wal-Mart - Transformer of Check Cashing Fees

Payday Lending

Profitability of Payday Lending Business

Payday Lending Legislation

Federal Payday Lending Legislation

Payday Lending Regulations at the State Level

Impact of Banning Payday Loans on Consumers' Debt Management Behaviors

Payday Lending Regulations in Hawaii - A Contrasting Experience

Fragmented, Embattled Industry May Benefit From Turmoil in Banking Industry

Advance America

QC Holdings

Payments

Prepaid Cards

Challenges Facing the Prepaid Card Industry

Green Dot

Netspend

Remittances

Remitters Are Satisfied With Their Current Money Transfer Provider

Remittances and Emerging Technologies: Can Price Drive Channel Adoption?

How Much Are Individuals in the U.S. Sending Abroad?

Structural and Regulatory Challenge Hinder the Use of New Remittance Channels

Global Wire Transfer Trends

Global Remittance Volumes

Remittance Flows Are Critical to the Economies of Many Nations

Remittance Operators

MoneyGram

MoneyGram Bill Payment Services

Western Union

Western Union Takes on Wal-Mart

Western Union Experiments with Mobile Technology

Challenging the Spread

Remittance Channels

Hampering the Uptake of New Channels in the U.S.

Western Union's Account-to-Account Remittances

Western Hemisphere Banks Bypass U.S. MTOs to Facilitate Remittances

Money Orders

U.S. Postal Service Is Largest Seller of U.S. Money Orders

Where Are the Banks?

International Leaders Offer Roadmaps for U.S. Service Providers

U.S. Bankers Face Structurally Endemic Challenges as They Consider Future Customers

U.S. Bank Branch Network Build for Previous Generation of Banking Customers

Meeting Mass Market Financial Services Needs in Africa

Smart Phones and SMS Capability Fuel Growth of Retail Financial Transaction in Africa

Mobile Payments: The Intersection of Cards, Banks and the Unbanked

Cash + Mobile = Economic Growth

Mobile Remittances Threaten African Banks

Airtel / MasterCard and M-Pesa / Visa: Virtual Payment Cards

Central Bank Mobile Payments Platform May Increase Mobile Competition in Kenya

M-Pesa: Biography of a Market Leader

Mass Market Savings Strategies

British Premium Bonds - Mainstream Prize-Linked Savings

South African Million-a-Month PLS

Rethinking the Branch: Hub-and-Spokes Organization Should Be Considered

Capitec - Profits From the Previously Unbanked

The Shot Heard Round the Cape: Capitec Raises the Performance Bar for Its Competitors

First National Bank Uses Product-Branches Branches to Sell Specific Products

WIZZIT Uses Its Independent Sales Force and Door-to-Door Sales to Sign Up New Bank Customers

South African Regulators Create KYC and AML Exemptions to Allow Providers to Target Low-Balance Customers

Chapter 2: Characteristics of Underbanked and Unbanked Consumers

Table 2-1: Banked, Underbanked and Unbanked Status of U.S. Households, 2009

Who Are the Unbanked?

Table 2-2: Percentages of Major Racial and Ethnic Groups That Are Unbanked, 2010

Table 2-3: Race, Ethnicity, Income and Household Types of Unbanked, 2010

Which Unbanked Households Can Become Banked?

Table 2-4: Previously Banked Status of Unbanked Households, 2009

Figure 2-1: Number of Adults Living in Unbanked Households by Previously Banked Status, 2009

Why Don't Unbanked Have a Bank Account?

Figure 2-2: Leading Reasons Cited For Not Owning A Checking Account, 1989-2007

The Growing Ranks of the Unbanked

Who Are the Underbanked?

Table 2-5: Percent of Households Underbanked, by Race/Ethnicity, 2009

Spotting the Underbanked

Table 2-6: Percent of Households Underbanked by Marital Status of Householder, 2009

Baby Boomers and Seniors Heavily Represented Among Underbanked

Figure 2-3: Oldest Americans Most Likely to Be Unbanked/Underbanked Than Baby Boomers

Baby Boomers Joining Ranks of Unbanked and Underbanked

Seniors Are More Likely To Be Underbanked and Unbanked Than Other Cohorts

Alternative Financial Services Products Used by Underbanked

Table 2-7: Alternative Financial Services Products Used by the Underbanked

Figure 2-4: AFS Products Used by Underbanked Households

Banking Industry Trends Drove the Growth on the Number of Underbanked Households?

Economy Is Growing the Ranks of the Underbanked

Since 2007, Economic Pressures on Working Americans Have Increased

Long-Term Unemployment

Figure 2-5: Slow Growth GDP Linked to High Rates of Unemployment, 2005-2015

Health Insurance Costs Are Rising

Figure 2-6: Rising Cost of Employee Participation in PPO Healthcare Plans, 2007-2011

Table 2-8: Employer and Employee Medical Costs Allocation, PPO Plans, 2007-2011

Bankruptcy

Figure 2-7: Personal Bankruptcy Filings Show CAGR of 25.6%, 2007-2010

Soaring Number of Senior Citizen Bankruptcies Fueled by Medical Expenses

Foreclosures

Figure 2-8: Foreclosure Filings, 2005-2010

Declining Real Incomes

Figure 2-9: Real Median Household Income, 1999-2009

More Americans Living Paycheck-to-Paycheck

Table 2-9: Since 2006, the Number of Americans Living Paycheck-to-Paycheck has Increased 53%

Household Strategies for Dealing With Financial Insecurity

Figure 2-10: Median Value of Transaction Accounts for Families with Holdings, 1989-2007

The Overall U.S. Economy - 2011 and Beyond

Conclusion

Chapter 3: Banks Targeting the Underbanked/Unbanked

Introduction

Table 3-1: Types of Payment Instruments Used by Banked, Unbanked and Underbanked Consumers

Bankers' Messages About the Importance of Credit Increasingly Falling on Deaf Ears

Products Banks Can Market to Underbanked and Unbanked Consumers

BB&T Links Its Physical Footprint With Prepaid Card

Large U.S. Retail Banks Offer Many More Locations than Even the Largest Retailers

Table 3-2: Comparison of the Convenience of Bank Braches and ATM Locations versus the Location of Major U.S. Retail Locations

Banks Tackle Small Dollar Loans

Even in Programs Targeting Underbanked or Unbanked, Bankers Determined to Build Traditional Banking Relationships with Participants

Serving Underbanked Consumers While Hitting Fee Income Generation Targets

Table 3-3: Issues Retail Banking Executives are Focusing on in the Next 2 Years

Regulatory Changes Increase Banks' Pressure on Fee Income

Table 3-4: Bankers' Greatest Challenges in Serving or Targeting Underbanked and Unbanked Consumers

How Banks Became Dependent on Fee Income From Retail Customers

Overdraft Fee Income - Yesterday's Cash Cow

Growth of Overdraft Fee Income Spurred Consumer Dissatisfaction With Banks and Banking Industry

Table 3-5: How Check Clearing Order Affects the Number of Overdrafts For Items Received on the Same Day

Bank of America Adds High Checking Account Service Charges and Fees to Use Bank Tellers

Chase Bank Adds Service Charges for Low-Income Customers and Those Who are Not Active Debit Card Users

Citibank Keeps Free Checking for Customers Who Perform 5 Types of Transactions a Month

Consumers Are Opting Out of Overdraft Protection

Table 3-6: Number of Noncash Payments

Debit Card Rewards Programs Are Vanishing

Savings Strategies of Underbanked

Figure 3-1: Snapshot of Piggymojo App

Prize-Linked Savings

Consumer Interest in PLS Accounts

Why Would PLS Accounts Be Attractive to Banks?

Barriers to Widespread Deployment of PLS

What If Consumer Savings Were Prioritized?

Michigan Credit Unions Partner to Offer PLS

How Successful Are the Michigan Programs in Growing Savings?

Can Banks Offer the Products Unbanked and Underbanked Consumers Want? Check Cashing

Table 3-7: Banks Offering Products/Services to Unbanked/Underbanked Consumers

Most Banks Will Only Cash On-Us Checks or Payroll Checks for Their Own Customers

Cashing Payroll Checks Is Important to the 27% of Employees Not Using Direct Deposit

Table 3-8: Why Do You Choose Against Direct Deposit?

Bill Payment

Table 3-9: How Do Unbanked/Underbanked Consumers Pay Their Bills?

Chapter 4: Alternative Financial Services

Introduction

The Market for Alternative Financial Services Product, 2007-2015

Table 4-1: AFS Industry Revenues by Product Line, 2007-2015

Check Cashing

Checks Still a Popular Choice on Payday

Ace Cash Express

Ace Cash's New Partnerships and New Services

Table 4-2: Ace Cash Express Store Growth, 2006-2011

Dollar Financial

Table 4-3: Dollar Financial's Check Cashing Income, 2006-2010

Competitors in the Check Cashing Sector

Chexar - Bring Check Cashing to Small Retailers

How Chexar Works

Wal-Mart - Transformer of Check Cashing Fees

Payday Lending

Table 4-4: Use of Payday Loans by Banked Status, 2009

Table 4-5: Among Users of Payday Loans, Frequency of Use by Banked Status, 2009

Profitability of Payday Lending Business

Table 4-6: PDA Revenue, Cost and Profit (pre-tax basis), 2009

Payday Lending Legislation

Federal Payday Lending Legislation

Payday Lending Regulations at the State Level

Payday Lending Regulations in Mississippi

Payday Lending Regulations in Colorado

Impact of Banning Payday Loans on Consumers' Debt Behaviors

Payday Lending Regulations in Washington State

Payday Lending Regulations in Hawaii - A Contrasting Experience

Figure 4-1: Revenues of Publicly-Traded Payday Lenders, 2006-2010

Table 4-7: Revenues of Publicly-Traded Payday Lenders, 2006-2010 ($ in Millions)

Fragmented, Embattled Industry May Benefit From Turmoil in Banking Industry

Table 4-8: Number of Retail Locations of Largest Payday Lenders, 2010

Advance America

QC Holdings

Figure 4-2: Payday Loan Industry Revenues, 2006-2015 (public companies)

Payments

Table 4-9: Number of Noncash Payments

Prepaid Cards

Figure 4-3: Prepaid Card Load Volumes, 2008-2012

Challenges Facing the Prepaid Card Industry

Entry Points Into Prepaid Market

Green Dot

Figure 4-4: Green Dot: Key Business Metrics, Quarterly, and 2010

Table 4-10: Green Dot: Quarterly Key Business Metrics, 2009 and 2010 (in millions)

Netspend

Table 4-11: Netspend, Total Revenues, 2006-2010 ($ in millions)

Remittances

International Remittances Originating in the U.S.- Who Is Sending Money and How Often?

Table 4-12: Number of Times Money Transferred to Relatives and Friends Outside the U.S. During the Previous 12 Months, by Nativity of Household

Table 4-13: Total Dollars Remitted to Relatives and Friends During Previous 12 Months

Table 4-14: How Immigrants in the U.S. Send Money Home

Remitters Are Satisfied With Their Current Money Transfer Provider

Table 4-15: Satisfaction Levels With Remittance Channels, 2010

Remittances and Emerging Technologies: Can Price Drive Channel Adoption?

How Much Are Individuals in the U.S. Sending Abroad?

Table 4-16: Remittance Sizing Estimates Significantly Vary From One U.S. Government Agency and NGO to Another

Structural and Regulatory Challenge Hinder the Use of New Remittance Channels

Global Wire Transfer Trends

Table 4-17: Global Remittance Volumes to Developing Countries, 2005-2015 ($ billion)

Figure 4-5: Remittance Inflows to Developing Countries, 2005-2015

Where Does the Money Flow?

Table 4-18: Countries Receiving Most Remittances, 2010

Remittance Flows Are Critical to the Economies of Many Nations

Remittance Operators

MoneyGram

Table 4-19: MoneyGram, Total Revenue and Gross Profits, 2006-2010 ($ in millions)

Cash-to-Visa

MoneyGram Bill Payment Services

Western Union

Table 4-20: Western Union, Total Revenue and Gross Profits, 2006-2010 ($ in millions)

Western Union Takes on Wal-Mart

Table 4-21: Comparison of Fees Charged by Wal-Mart Money Card and Western Union MoneyWise Card

Western Union Experiments with Mobile Technology

Challenging the Spread

Remittance Channels

Hampering the Uptake of New Channels in the U.S.

Western Union's Account-to-Account Remittances

Figure 4-6: Western Union Remains Preferred Remitter for U.S. Hispanics

Western Hemisphere Banks Bypass U.S. MTOs to Facilitate Remittances

Money Orders

U.S. Postal Service Is Largest Seller of U.S. Money Orders

Table 4-22: U.S. Postal Service Money Orders, 2000-2010 (Processed by the Federal Reserve)

Table 4-23: Size of Non-Bank U.S. Money Order Market, 2007-2015

Western Union's Money Order Business Adversely Effected by End of IPS Partnership

Table 4-24: Financials of Western Union's Money Order Business Unit, 2008-2010 ($Millions)

Where Are the Banks?

Conclusion

Chapter 5: International Leaders Offer Roadmaps for U.S. Financial Services Providers

Introduction

Table 5-1: Income Equality in Selected Countries (Gini Coefficient)

U.S. Bankers Face Structurally Endemic Challenges as They Consider Future Customers

U.S. Bank Branch Network Build for Previous Generation of Banking Customers

Meeting Mass Market Financial Services Needs in Africa

Figure 5-1: African Banking Industry, Changing Revenue Structure, 2009-2020

Smart Phones and SMS Capability Fuel Growth of Retail Financial Transaction in Africa

Mobile Payments: The Intersection of Cards, Banks and the Unbanked

Figure 5-2: Number of African Countries with Mobile Penetration Rates Above 50%

Table 5-2: Number of African Countries with Mobile Penetration Rates Above 50%, 2005-2012

Cash + Mobile = Economic Growth

Figure 5-3: African Money Vendors' Employment Advertising

Mobile Remittances Threaten African Banks

Airtel / MasterCard and M-Pesa / Visa: Virtual Payment Cards

Central Bank Mobile Payments Platform May Increase Mobile Competition in Kenya

Table 5-3: Market Share of Mobile Operators in Kenya, 2011

Figure 5-4: Number of African Countries with Mobile Penetration Rates Above 50%, 2005-2012

Table 5-4: Number of African Countries with Mobile Penetration Rates Above 50%, 2005-2012

M-Pesa: Biography of a Market Leader

Mass Market Savings Strategies

British Premium Bonds - Mainstream Prize-Linked Savings

South African Million-a-Month PLS

Rethinking the Branch: Hub-and-Spokes Organization Should Be Considered

Capitec - Profits From the Previously Unbanked

Table 5-5: Total Consumer Unsecured Lending, Capitec and South African Banking Industry, 2007 and 2011

Figure 5-5: Capitec's Unsecured Load Portfolio Has Grown Almost Four Times Faster Than That of Its Peers

The Shot Heard Round the Cape: Capitec Raises the Performance Bar for Its Competitors

First National Bank Uses Product-Branches Branches to Sell Specific Products

Table 5-6: Financial Inclusion Rates Are Slowly Increasing in South Africa, 2008-2010

Figure 5-6: Financial Inclusion in Africa

WIZZIT Uses Its Independent Sales Force and Door-to-Door Sales to Sign Up New Bank Customers

Figure 5-7: WIZZkids' Method for Marketing the Bank's Services in the Community and Workplace

Conclusion

Figure 5-8: South African Regulators Create KYC and AML Exemptions to Allow Providers to Target Low-Balance Customers

Two people are accused in an elaborate counterfeit check cashing scheme at Houston area stores.

Dante Sumlar is the alleged mastermind of the group. Two of his alleged accomplices, Jennifer Lynn Mullinax, 40, and Christopher Antone Hill, 46, are facing charges of engaging in organized criminal activity. According to court documents, Sumlar hired a homeless man in December 2007 to try to purchase gift cards using a $5,000 forged cashier's check at a Walmart in southwest Houston. The clerk became suspicious due to the large dollar amount of the check, and with the help of a bank clerk, found the check to have the routing number from Texas State University. The employees called police.

Houston police arrested the homeless man, Steven Maheux, who told investigators that he was picked up at a homeless shelter by a black man named "Tony" and paid $200 to cash the checks. Maheux said another man named "Chris" picked him up, bought him some new clothes at Ross and drove him to the Walmart to cash the check. Maheux said Chris had eight other checks with him at the time.

Using surveillance video from Walmart, police identified the owner of the car as Christopher Hill. Court documents state Hill told police that he would drive white males around town to cash checks for a man named "Rick," who Hill also knew as Tony. Hill said he was paid $200 each day he drove and stated that a total of about $40,000 in checks were cashed.

Hill told police he knew a woman named Jennifer Mullinax who worked for Rick. Mullinax told police that Rick would pay her cash and crack cocaine to rent vehicles for him. She later told police that she knew Rick's identity from a Harris County arrest. She said she looked through bondsman file pictures and located a file on George Deshane Marshall. She told investigators that she picked up Marshall from jail after the arrest and transported him to the bondsman.

Police then discovered that Marshall was an alias for Dante Karyn Sumlar, 34. Sumlar was a fugitive wanted by the US Secret Service in Mobile, Ala. and Jacksonville, Fla.

According to court documents, Mullinax told police that Sumlar paid her up to $500 in cash and $300 worth of crack for renting cars for him until December 2007. She said Sumlar also paid her about $2,000 to answer phones in the check scheme. The forged checks had a toll-free verification number printed on them and Mullinax would answer the line when clerks would call to verify the fake checks, court documents state. She said Sumlar gave her instructions on what to say when clerks would call the number and how to act like a legit business.

In November 2010, Sumlar was located and arrested. He later plead guilty to all federal charges against him. Court documents state Sumlar said he moved to Houston in February 2007 from Alabama and used aliases Tony and Rick while here. Sumlar told authorities he alone printed all of the counterfeit checks and would make up the routing and account numbers. He also said he targeted such businesses as Walmart, Best Buy, Macy's, Toys R Us and Target, according to court documents.

The police investigation revealed 21 counterfeit cashier's checks in the Houston area for a total loss to merchants of $92,500.

NEW YORK (AP) -- Visa Inc. on Wednesday warned that its revenue and earnings growth will slow in 2012 after new regulations on the fees banks can charge for debit card transactions kick in.

The San Francisco payments network operator repeated an earlier forecast for its current fiscal year, which ends Sept. 30, for revenue growth between 11 percent and 15 percent and earnings-per-share growth of greater than 20 percent.

Next year, however, Visa said it expects its revenue growth to slow to the high-single-digit to low-double-digit range. The company expects earnings-per-share growth to slow to the mid-to-high teens.

Analysts, on average, were forecasting 11 percent revenue growth and 16 percent earnings growth for 2012.

The slowdown will reflect the rules announced by the Federal Reserve last week that kick in on Oct. 1 and next April. The first will limit the fees that banks can charge retailers for processing debit card transactions. The second will give merchants the power to decide which network handles their transactions.

Together, the two could drive down the revenue for the banks that are Visa's customers. While transaction fees are not paid directly to Visa, it's expected that the network operator will have to reduce some of the fees it charges banks. And since it operates the biggest debit card networks, giving merchants choice to go to other processors will also have an impact.

"We expect that fiscal 2012 will bear the weight of the regulations financially, and in fiscal 2013 revenue growth will regain momentum off of 2012s level," CEO Joseph Saunders said during a conference call to discuss the forecast.

Because Visa's fiscal year ends in September it was able to keep its forecast for the current year. Since the Fed moved the date the fee cap will kick in from July 21 to Oct. 1, it will have no impact on Visa's results for fiscal 2011.

U.S. debit revenue accounts for about 20 percent of the company's overall revenue, Saunders said during the call.

The CEO said Visa prepared for different scenarios while it waited for the Fed to decide on the new debit rules. Now that they are in place, Visa can go forward with its plans.

But Saunders declined to spell out how the company will respond, deferring specifics to late July, when it reports fiscal third-quarter financial results, and October, when it reports for the full year.

He did say, however, that "providing some level of incentives to specific merchants may be an effective strategy" to ensure Visa receives profits from their ability to choose processing networks.

"We will compete vigorously to maintain (the) Visa routing preference and have several strategies we will put into action to achieve this outcome," Saunders said.

For the current year, Visa's forecast translates to revenue of between $8.95 billion and $9.11 billion and earnings of at least $4.84 per share.

That is, however, short of Wall Street's forecasts.

Analysts, on average, are looking for $9.16 billion in revenue, with estimates ranging from $9 billion to $9.3 billion, according to FactSet. They are expecting earnings of $4.91 per share, with estimates ranging from $4.75 to $5.04.

Visa also said that it has completed its $1 billion share repurchase program announced in April. It bought back about 12 million shares at an average price of $77 per share.

Shares in Visa slipped 57 cents to $87.63 in extended trading Wednesday. They ended the regular trading session off 12 cents at $88.20.

* Bernanke: ready to ease money policy if economy weakens
 * Silver jumps; euro zone worries, US debt limit underpin
 * Gold option volatility spikes for third day
 (Adds comment, updates market activity, new byline, dateline,
previously LONDON)
 By Frank Tang
 NEW YORK, July 13 (Reuters) - Gold surged to a record above
$1,580 an ounce on Wednesday as the possibility of more Federal
Reserve stimulus coupled with Europe's deepening debt crisis
gave bullion its longest winning streak in five years.
 Bullion prices added to early gains after Federal Reserve
Chairman Ben Bernanke said the central bank is ready to ease
monetary policy further if the economy weakens and inflation
moves lower. Silver rallied nearly 6 percent, moving in tandem
with commodities, U.S. stock markets and risk assets.
 Fears that the euro zone debt crisis is spreading and
uncertainty over frantic U.S. talks to raise its debt limit
also underpinned precious metals. The yellow metal additionally
hit all-time highs when priced in euro and sterling.
 Gold benefits from additional U.S. monetary easing because
such a move would likely weaken the dollar and stir inflation
down the road.
 "The worst thing for gold would be to have the economy
doing well enough that the Federal Reserve starts to normalize
monetary policy, or conditions in the European Community begin
to settle down," said Mark Luschini, chief investment
strategist at Janney Montgomery Scott, a broker/dealer with $54
billion in assets.
 "As we can see, neither is happening."
 Spot gold XAU= rose 1.3 percent to $1,585.10 an ounce as
of 10:52 a.m. EDT (1452 GMT). U.S. August futures GCQ1 gained
$23.70 at $1,586 an ounce.
 Spot silver XAG= was last up 5.7 percent at $38.10 an
ounce, bringing the gold/silver ratio -- the number of ounces
of silver needed to buy one ounce of gold -- to under 42 from
43.46 on Tuesday.
 Gold is set for an eighth consecutive day of gains,
something it has not achieved since mid-October 2006, when it
rose for nine days in a row.
 It has gained around 12 percent so far this year and more
than doubled in price in the last four years.
 Gold options volatility is soaring amid gold futures' rally
this week. The CBOE gold volatility index .GVX, a fear gauge
for the gold market, spiked 12 percent to over 19.2 on
Wednesday, its third day of sharp gains.
 COMEX gold options floor trader Jonathan Jossen said one
investor sold a big position in $1,600 December call options
and bought back twice as much in $1,750 December calls.
 "It's been call buying here all morning," Jossen said.
 Gold rallied to record highs in sterling XAUGBP=R, euros
XAUEUR=R and the South African rand XAUZAR=R as well as
dollars on Wednesday.
 <^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Euro zone debt crisis in graphics: r.reuters.com/hyb65p
Gold correlation with dollar:      r.reuters.com/ryx52s
Gold:silver ratio                  r.reuters.com/xyx52s
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^>
 As for market fundamentals, South Africa's powerful
National Union of Mineworkers said on Wednesday wage talks with
the country's main gold-mining companies had deadlocked and it
was preparing for a strike. [ID:nL6E7ID23G]
Prices at 10:52 a.m. EDT (1452 GMT)                           
                           LAST      NET    PCT     YTD
                                     CHG    CHG     CHG
US gold         GCQ1     1586.00    23.70   1.5%   11.6%
US silver       SIU1      38.190    2.556   7.2%   23.4%
US platinum     PLV1     1768.60    32.30   1.9%   -0.5%
US palladium    PAU1      786.65    19.20   2.5%   -2.1%
Gold            XAU=     1585.10    19.85   1.3%   11.7%
Silver          XAG=       38.10     2.05   5.7%   23.5%
Platinum        XPT=     1762.24    33.09   1.9%   -0.3%
Palladium       XPD=      783.97    21.92   2.9%   -1.9%
Gold Fix        XAUFIX=  1579.00     7.50   0.5%   12.0%
Silver Fix      XAGFIX=    36.75   184.00   5.3%   20.0%
Platinum Fix    XPTFIX=  1750.00     6.00   0.3%    1.1%
Palladium Fix   XPDFIX=   778.00     6.00   0.8%   -1.6%
 (Additional reporting by Amanda Cooper and Jan Harvey in
London; Editing by Dale Hudson)

By Richard B. Kelsky

In what seems like the blink of an eye, the check cashing industry has changed. Your business model must change with it. And it must change now.

In recent years -- particularly the boom ones that preceded the current recession -- many check cashers adopted an ostrich's approach to change. True, some trotted out the ladders, brushes and cans of Benjamin Moore, and called in the contractors and signage companies, but most did not think in terms of changing business models: disappearance of government checks, managing cash flow, P & L and balance sheet, direct deposit, debit cards, changing emphasis from transaction fees on in-store transactions to recurring revenues, and how marketing (an historic check cashing no-no) could drive revenues. Few, if any, considered analyzing their business at 20 percent less volume.

As we move deeper into this decade, the pace of industry change will only accelerate.

For tough-times guidance on business models, I suggest learning from recent immigrants entering the industry. They couple solid financial analysis with an unwavering faith in the opportunity in this country, and a commitment to succeed now, when the going is hardest. It's also wise to look toward counter-cyclical and counter-directional hedges that can offset losses in current revenues, both today and over time.

Recession is always a period of great creativity. In sector after sector, technology is enabling productivity gains and more efficient management of cash, and just about everything else. But technology is also changing the expectations of customers regarding what they'll pay and to whom.

The Business is Evolving

The primary evolutions in this business are toward the immigrant model, and recognition that ancillary and recurring revenue streams will determine future success.

Government checks are disappearing. There's no arguing this. The Feds are getting out of the check business, and the states are following close behind.

In some states, citizens have been successful in mandating a paper check option. But as cost pressures and large-bank lobbying efforts are brought to bear on state legislators and regulators, it's just as likely that attempts to preserve the paper check option are falling on deaf ears.

Direct deposit to prepaid cards is a short-term shot at mitigating the loss of government checks and a long-term opportunity of building recurring
revenue, but direct deposit and debit cards have to be managed on an ongoing basis to give them staying power (they won't manage themselves!), and you have to start working on your long-term plan today.

Cash lives. Despite the relentless drumbeat of debit card vendors, you are still in the check cashing business. That business cannot be ignored and must be nurtured. Cash remains an important component in American lives.

So the next time someone tells you cash is an extinct species, ask if they handed their debit card to that guy who just plowed a surprise foot of snow from their driveway, or towed their car off a lonesome stretch of road at 3 a.m. Or just walk by a large bank branch on a Friday evening in a major city: six ATMs, and all with a line.

Your Customer Base is Evolving

The economic crash has lost you some longtime customers. Whether they return to cash checks in the future, no one can say. Commercial check volumes have also been dramatically impacted by the recession. You will have to work smarter to grow your customer base and new lines of business.

At the same time, increased regulation is working to expand the unbanked population. The banks' response to regulations that have capped or eliminated certain fees is to limit, charge or charge more for services which, until very recently, have been provided for free, or nearly for free.

The result? More folks will be filing for divorce from their banks and realizing it's actually less expensive and easier to use your services.

Quickly changing their tune, banks have rapidly retreated from seeking out the traditional unbanked customer. Just look at their marketing, of which they are doing plenty.

I heard of one that was offering a free e-reader in exchange for opening an account with $10,000. That tells me the bank's target isn't people living paycheck to paycheck. Instead, they're going after an audience that has the leisure time to read. People who can afford to move $10K from another account for a free gift.

Their other target appears to be Gen Y, with high-tech account management promises and automated this-and-that. The problem is that now comes with a price tag.

To earn a greater share of the evolving unbanked's (and underbanked's) business, you need to better understand the shifting demographic of the customer base, and the marketing and market trends that are expanding your opportunities. Consider these:

Baby Boomers: This group thrives on old-time familiarity and steadiness of service. The problem is, this group is aging and moving away from paychecks into government benefits.

But just as aging Boomers are moving toward fixed-income, banks are creating and increasing fees, so their interest in banks is not likely to grow. Keep up the good work with this group and immediately institute programs to inspire customer loyalty and provide an increased range of services, including direct deposit.

Generation X: Gen X -- born from the '60s to as late as about 1980 -- is moving into midlife. Their stage of life, coupled with the fact that Xers came of age with PCs, means they're partial to more traditional marketing, but with a technology lean.

Generation Y: Gen Y -- born from about 1980 through the early 2000's -- require an open mind to new methods of marketing, plus conveying the feeling that you care about them personally.

Remember, this is the group that came of age with the Internet. The notion of a "mass market" that listens to broadcast TV and blindly buys what Madison Avenue tells it to is foreign to Gen Y. Its members have grown up in a peer-to-peer marketplace. An endorsement of a product or service by their digital "friends" and a caring touch has a much greater influence on their purchasing decisions.

Your Market Reach is Evolving

Smartphones have made it possible for you to reach out much farther and faster into your existing and potential markets than ever before. Since most post-Boomers communicate by text or through social media, you need to use those methods to communicate with them.

The old-school idea that your market is limited to those who already enter your premises, and that they must live within a six-block radius of your store, is just that: old school. With the right combination of technology and traditional approaches you can reach existing as well as potential customers.

Employ a combination of low-marginal-cost, high-penetration Internet and smartphone marketing, onsite marketing, and loyalty programs -- you can (and must) reach beyond your old geographic borders to draw new customers and expand your business with current ones.

Of course, expanding your market reach beyond your old-school neighborhood may mean extending it into the neighborhood of another store owner that you never before considered a direct competitor.

Like it or not, you can't avoid dealing with the shifting economics that come with being part of a maturing and fast consolidating industry. What you can do is use every technical advantage to come out on top in this Darwinian struggle to adapt and thrive.

All of this activity will involve data and data analysis. So you need to get to work to make sure every single one of your customers -- and every transaction -- is in your database, and you may have to purchase supplemental databases, as well.

Consider this: It's impossible to communicate with a walk-in customer when they're not in your store.

The Economics are Evolving

Borrowed money isn't all it's cracked up to be. In a declining revenue scenario, debt -- or more to the point, debt service -- is bad. Unless it is for growth under a realistic plan, if you don't have debt, don't start now.

Focus on profitability. Do you have a set of readable monthly financial statements? Do you actually understand them? Do you understand the difference between profitability and cash flow? Do you know how you spend your time each day? Do you start each day with a plan (even if you don't stick to it)? Or do you just seem to move from mini-crisis to mini-crisis?

Those who continue to think they can manage their business by the seat of their pants will end up losing their shirt.

Ancillary and recurring revenue are becoming more important. Whatever the source, whether wires, debit cards, bill payments, ATMs, money orders, alternative energy providers, or POB transactions, you need to focus attention on these types of products. A combination of intelligent product selection, offering of multiple competitive products, and marketing can produce significant bottom-line results.

Take, for example, competitive wire companies: smaller established wire companies which cater to single country markets, have numerous agents in their home country, and are sought out in the communities they serve here.

Similarly, as I stressed last year, because each customer's transaction pattern will drive the correct debit card for them, you need to offer a selection of debit cards. Customers keep their debit card relationships longer if they are happy.
Debit cards and other ancillary products produce recurring revenue, even though the customer is not in your store. This shift -- from on-site transaction revenue to off-site recurring revenue -- will take time. You need to start now to build recurring revenue streams for the future.

The Immigrant Model

In addition to adopting a more disciplined managerial approach, expectations per store must change.

A few years back, there were many people in this industry who made a living from only one store. While that's still possible, it is becoming increasingly less common. In fact, it's becoming increasingly difficult for two or three stores.

The good news is there is already a successful model you can emulate: The immigrant multi-store owner. Many longtime owners of single store operations might be tempted to look at the current market with a self-pitying longing for bygone days that will never return. Not so the immigrant multi-store owner, who looks to the future and sees untold possibilities, if only he can achieve sufficient scale.

Rather than a feet-in-concrete view of one store that hits an improbable home run, this model relies on hitting singles -- lots of them. It's a combination of "Don't put all your eggs in one basket" and "The whole is equal to the sum of its parts." It also includes other lines of business, if state law permits.

The math behind this model goes something like this: 1 big store x $100,000 (check cashing income) = $100,000. (Risky.) But 15 smaller stores x $35,000 (check cashing income) = $525,000. (Less Risky and Way More Profitable.) And 15 stores x $35,000 (check cashing income) + $24,000 (other lines of business income) = $885,000. (Even Less Risky and Even More Profitable.)

Which would you rather have? One four-window store with revenue at risk and sky-high overhead, or 15 one-window stores, with stable core revenue, respectable ancillary and recurring revenue sources, other lines of business and manageable-overhead? The answer is obvious.

Granted, the sustainable multi-store number may not be 15 in your market, or you may not be in a position to acquire that many locations. Depending upon your market and your appetite, it could be five or six or seven stores.

The important thing is to adopt a mentality that sees smaller-store/multi-store scale as a hedge against risk, and a door opener to greater top and bottom line growth then you'll ever see from a one-shop op.

Ultimately, success under the new model hinges on figuring out how much you can reasonably expect to make from each location, building ancillary and recurring revenue, and working and living within your means.
As I've reminded readers before, never ask more of your business than it can give. No model -- no matter how attuned to change and how successful -- can survive an owner who places unrealistic demands on the business.

Richard Kelsky is president of TellerMetrix, a provider of POS transaction, compliance, interface, electronic deposit and marketing software to check cashers, payday lenders and retail banks. He is also a New York and Connecticut Bar member, a Polytechnic Institute of NYU and New York Law School grad, a Certified Anti-Money Laundering Specialist and a frequent lecturer on business, legal, compliance, and technology issues. He can be reached at: rkelsky@tellermetrix.com

American Banker  |  Wednesday, July 6, 2011

Most prepaid cardholders are content with their cards, with nine out of 10 customers "extremely" or "very" satisfied with their prepaid cards. However, issuers could do more to keep customers for the long haul, research suggests.

The prepaid debit and payroll card market will total $105 billion in value loaded into accounts by 2014, up from $24 billion in 2009, according to an Aite Group LLC report released June 30. For its research, Aite in February and March surveyed 500 U.S. consumers based on their use of alternative financial services, such as prepaid cards, payday loans and check-cashing services.

Nine out of 10 existing prepaid customers said they were "extremely" or "very" satisfied with their prepaid cards, but many past and present cardholders did not view prepaid cards as a long-term service. Eight out of 10 former prepaid card users said they saw the product as something only for short-term use, and six out of 10 existing prepaid customers expressed a similar view, the survey found.

"So that's a warning sign for prepaid card issuers that, even among the more loyal and satisfied customers, only a minority see it as a long-term" service, Ron Shevlin, the report's author and an Aite senior analyst, said in an interview.

The report suggests that issuers offer incentives for long-term use with loyalty and reward programs.

In the study, Aite explored four customer segments: existing prepaid cardholders, former cardholders who at some point used a card in 2010 but not in the fourth quarter, payday loan borrowers and check cashers. Participants were asked how they perceived prepaid cards and what types of extras they would like to see, such as savings accounts and paper checks. At 15% of respondents, payday loan borrowers were the least likely to view prepaid cards as a better alternative to a checking account. But nearly half, 48%, saw it is as a better option than a credit card, which Shevlin said provides hope to issuers that they could penetrate even that checking-entrenched market. "Clearly it's a minority, but there's still an opportunity to target payday loan borrowers," he said.

Another of the report's suggestions is that issuers position prepaid cards as a long-term alternative to a checking account and that they give potential customers realistic expectations of what they would receive with a particular prepaid card.

Only 14% of former cardholders surveyed described themselves as "extremely satisfied" with their prepaid cards, and Shevlin said he believes they may have had mistaken expectations, such as credit-building services or a savings account option. He suggests that issuers offer alternative card versions that include such perks or services to win back former customers and broaden the appeal for new customers.

"It seems to us like there's a really big opportunity to make prepaid cards a much more mainstream product," Shevlin said.

NEW YORK (TheStreet ) -- Gold prices were popping Friday after an unexpected and disappointing June jobs report in the U.S. triggered a flight to safety.

Gold for August delivery was adding $11.50 to $1,542.10 an ounce at the Comex division of the New York Mercantile Exchange. The gold price has traded as high as $1,546 and as low as $1,525 while the spot gold price was jumping $9.40, according to Kitco's gold index.

Silver prices were down 3 cents to $36.50 an ounce trading more as an industrial metal, where slowing growth and demand are issues, rather than as a safe haven investment. TheU.S. dollar index was adding 0.31% at $75.14 and the euro was down 0.76% vs. the dollar.

A severely disappointing jobs number in the U.S. triggered a flight to safety into gold as investors dumped stocks headed into the weekend. In June the U.S. added only 18,000 jobs and only 54,000 private sector jobs while the unemployment rate rose to 9.2%. The employment rate can rise because more people enter the work force but in June it rose because there were just more people unemployed. Currently there are 7.5 million people collecting unemployment benefits.

The shock of the number was so severe because many analysts upgraded their job outlook based on Thursday's ADP employment report, which said the private sector added 157,000 jobs in June. Deutsche Bank had predicted that the unemployment rate would fall to 9% and raised private job expectations by 60% to 200,000 from 125,000. These kind of high expectations were slaughtered after the reading which was helping gold prices.

"Today's game changing figures ... [makes] gold increasingly attractive," says George Gero, senior vice president at RBC Capital Markets. "Technically gold is now looking like $1,575 resistance, $1,525 support, with $1,555 closing price a possible technical buy-point." Gold's record close was achieved May 2nd at $1,557.10 an ounce. Gero does point out that the one thing gold is lacking is higher open interest, otherwise known as long positions.

Before the jobs number, the metals had been in wait and see mode. After a powerful three day rally, gold and silver prices were up 3.2% and 8%, respectively, and some investors were taking profits. For some analysts, prices still have a lot more to prove.

Jon Nadler, senior analyst at Kitco.com, says "I think that the broader range for gold here is around probably around $1,475 to $1,575. We're sort of inside of that but sort of holding the $1,500 fairly decently but would need to ratchet above $1,559 to really get back into bullish mode."

Mark O'Byrne, executive director of Goldcore, a bullion dealer, said in a morning note that despite any short term action, "the long term fundamentals remain sound due to robust global and particularly Asian demand." O'Byrne sees gold supported at around $1,500 and silver at $36 due to this strong demand.

Gold and silver will now be looking to China for direction on Saturday when the country releases its June inflation reading. May's reading came in hot at 5.5%. Some headlines indicate prices could have risen as much as 6.2% in June.

Bank of America/Merrill Lynch is less positive on the metals in the short term writing in recent research note that upside to prices is limited due to the end of the Federal Reserve's $600 billion bond buying program and a stronger U.S. dollar once the U.S. government resolves the debt ceiling issue. However, "as some of these factors become less prominent, we see further upside to gold later this year, with prices potentially rising to $1,600 an ounce in the fourth-quarter 2011."

The note also said that real interest rates, the interest rate minus the inflation rate, should remain low in developed nations saddled with big debt burdens. Low or negative real interest rates make paper currencies worth less and gold and silver more attractive as a store of wealth.

The bad jobs number actually underscores the reality of low interest rates in the U.S. for an "extended period of time," the language popular with the Fed when describing its time frame.

Gold mining stocks were trading mixed Friday torn between a lower stock market and higher gold prices. Barrick Gold(ABX_) was up 0.17% to $46.27 while Newmont Mining(NEM_) was down 0.42% at $54.74. Other gold stocks, Goldcorp(GG_) and AngloGold Ashanti(AU_)were trading at $50.67 and $42.32, respectively.

--Written by Alix Steel in New York.

American Banker  |  Wednesday, July 6, 2011

The company said Tuesday that it is buying Travelex Holdings Ltd.'s global business payments division for about $975 million, as it tries to expand beyond the consumer remittance services that are its bread and butter.

The deal, which is expected to close this year, would remove Western Union's largest nonbank competitor in the cross-border business-to-business payments market.

The move comes at a time when banks have been trying to strengthen ties with small-business customers by tailoring treasury management systems built for large corporations for these clients.

"There has been a growing demand in the small and middle-market space ... for the ability to make international payments effectively and easily," said Mark Webster, a partner with the consulting firm Treasury Alliance Group LLC. "A lot of banks have been looking at that space and saying, 'How do we do it effectively?'"

Hikmet Ersek, the president and chief executive of Western Union, said in an interview that it would use the same agent model in business payments as it does on the consumer side.

"What the banks are doing is they use us to serve their [small and midsize business customers] and say, 'OK, why don't you use Western Union Business Solutions to transfer the money or receive the money' and we pay the banks a commission for that," Ersek said.

In addition to the 1,000 financial institutions already working with Western Union on consumer payments, the acquisition of the Travelex unit also adds 500 banks globally that will be using its business services, Ersek said.

The company will seek partnerships with small and midsize banks that lack the scale to offer international payment services.

"We also know that we probably won't play a role in big corporations, big companies who they already have an established service where they transfer" money globally, Ersek said.

Webster agreed that smaller banks are likelier partners for Western Union.

"The bigger banks ... have been salivating and working very hard on international remittances and that whole market," he said. "The smaller banks have been saying, 'Well, gee, we want to be able to compete because we don't to lose that,' so there may be some willingness to use a third-party provider."

Western Union said small and midsize businesses represent a roughly $24 billion revenue opportunity, citing statistics from McKinsey & Co. and its own estimates.

The Englewood, Colo., company has worked with banks on the consumer payments side of its business, using them to expand its network of 450,000 agent locations worldwide where customers can go to send and receive money and pay bills. For example, last week Regions Financial Corp. said it would offer Western Union money transfer and bill payment services at 1,700 of its locations in 16 states.

Given Western Union's experience in risk management, having had to meet anti-money laundering and other compliance requirements, the company is well equipped to expand its business payments operation, said Andrew Jeffrey, an analyst with SunTrust Robinson Humphrey.

The Travelex acquisition "does give them scale and give them reach," Jeffrey said. "I don't think it changes the competitive environment visa vis the banks. I think the banks would like to offer the services more downstream."

Western Union established its business platform with the 2009 acquisition of Custom House Ltd., a Canadian company that offered international business-to-business payments services.

In the first quarter, global business payments generated $182.1 million in revenue, dwarfed by consumer payments, which generated $1.08 billion in revenue. Western Union is scheduled to report second-quarter results on July 26.

As a result of the Travelex acquisition, the company expects to generate $400 million in revenue from business payments in 2012, Ersek said on the conference call.

The deal will also increase the number of countries in which Western Union offers its business services to 16 from nine and create a total sales force of 450 people, Ersek said.

COLUMBUS, Ohio -- Banks are adding new fees to deal with the down economy, and some are catching customers off-guard.

Credit unions are known for a customer-friendly environment and low fees -- at least that's what Charlotte Hicks-Guest thought until her credit union debit card was declined at the grocery store.

"The next day when we looked at the account there was a $5 charge on our account that said 'debit decline fee.'" Hicks-Guest said.

Hicks-Guest said she called CME for an explanation.

"And he goes, 'Oh yes ma'am, if you don't have sufficient funds in your account, we charge you $5 for trying to make the transaction,'" she said.

CME said the fees are intended to steer customers toward overdraft protection, Ludlow reported.

Mike Adelman with the Ohio Bankers League said if there is way to charge a few for something, banks and credit unions are doing it.

"Banks are operating under wafer-thin profits right now," Adelman said.

Adelman said banks and credit unions are struggling with low interest rates, and new regulations, like one that dramatically reduces the fees they can charge when customers swipe their debit cards. 

"It's just natural, like any other business the banks and thrifts are going to have to look elsewhere for fee income," Adelman said.

Now, some customers can be charged $2 for a paper bank statement, or $7 for a copy of a check.  Customers who have online-only accounts and want to speak with a human can be charged up to $10, Ludlow reported.

And if you close your account within six months of opening it, expect to pay a $25 fee.

Even using the phone can cost you, as Hicks-Guest discovered.

"While I was on hold waiting to speak to someone, they said that if you call and you're calling to get your balance of your account there will be a $3 charge."

Some institutions are charging for other things, like $5 for debit card replacement, $5 to re-deliver a statement if a customer moves without telling the bank, and $15 to wire money to a customer's own account, Ludlow reported.

Tuesday,  July 5, 2011 3:56 PM

WBNS-10TV

Israel Switt, long deceased but once considered a "patriarch" of Philadelphia's Jewelers Row, was an honest, if curmudgeonly, dealer in coins and gold.

Or maybe he was actually an eager participant in a 1930s scheme to sell coveted gold coins stolen from the U.S. Mint.

More than 75 years later, a federal jury will determine the truth. Switt died in 1990 at 95, but for his descendants, the decision will be worth tens of millions of dollars.

At stake is the ownership of ten $20 gold pieces minted in 1933, extraordinarily rare and stunningly valuable Double Eagle coins likely worth at least $7.59 million each.

The government says that "they were stolen, and Israel Switt was somehow involved," and that it is the legal owner of the 10 coins that in 2004 turned up in a safety deposit box.

Switt's elderly daughter, Joan Langbord, and two of her sons hope to convince jurors that a Secret Service investigation into Switt seven decades ago never proved him to be a criminal. No one knows how Switt came by the coins, says attorney Barry H. Berke. So the family is the legal owner.

"The government has a theory. They don't have facts," Berke told the U.S. District Court jurors in his opening statement. Next to him sat Switt's daughter, over 80 but still involved in running I. Switt, the secondhand jewelry store her father founded in 1932. It's still on the 100 block of South Eighth Street.

She filed suit with two of her three sons, Roy of New York and David of Virginia, who were with her in the courtroom.

Their father and grandfather was a "colorful, opinionated" character, Berke said.

In his 1990 obituary, Joan Langbord said her father "could be obnoxious or irascible." She told The Inquirer: "If he didn't like you, he'd throw you out."

His business philosophy, she said, was that "the customer was never right; he was always right."

Yet his store prospered, and he received numerous awards and honors for his philanthropic work, including the Philadelphia Geriatric Center's Golden Tribute Honoree Award in 1973 and the Good Samaritan Award from Pennsylvania Hospital in 1987.

The obituary did not mention anything about the Double Eagles.

The history of the 10 gold pieces - whichever version is true - is a convoluted tale dating to President Franklin D. Roosevelt's attempt to stabilize the economy in 1933. Gold coins were taken out of circulation, and it became illegal to possess gold currency. The holders were reimbursed in paper money.

About this Archive

This page is an archive of entries from July 2011 listed from newest to oldest.

June 2011 is the previous archive.

August 2011 is the next archive.

Find recent content on the main index or look in the archives to find all content.